6 Must-Have Features For Home Healthcare and Hospice EMR Software

6 Must-Have Features For Home Healthcare and Hospice EMR Software

Is your home healthcare clinic or agency looking for a new Electronic Medical Records (EMR) software to improve overall efficiency among staff and quality of care for your patients? Whether your practice encompasses home health, hospice, palliative care or private duty, you’ll need to implement an integrated system that allows medical professionals to access vital information instantly and communicate effectively. At Casamba, we believe in industry innovation and expertise – all for the common goal of improving healthcare everywhere. Here, we’ve compiled six capabilities for your EMR software checklist so your home healthcare facility can thrive in clinical, administrative and financial processes.

Intake and Scheduling

The key component to any EMR software solution is a scheduling management feature. Your home healthcare facility not only requires a collaborative appointment calendar that supports back-office staff and clinicians, you’ll also need a system that effectively integrates patient information for conducting intake appointments and scheduling follow-up visits.

A savvy EMR scheduling module will optimize overall workflow by providing the following tools and resources to your medical staff – checklists, action items, authorizations, alerts and conflicts. This ensures compliance from the get-go while also providing a framework that reduces margin of error. On top of simplified scheduling, your clinicians and personnel will need several elements at their fingertips for a seamless intake process that solidifies a plan of action and future appointments. A thorough EMR software solution will include the following capabilities to optimize that very first patient appointment or consultation for building a comprehensive care plan:

        • Assessment guides
        • Critical, completed, and pending items at a glance
        • Best practice questions
        • PHQ-2 + PHQ-9
        • Diagnoses
        • Medications and vaccines
        • Visit frequency
        • Clinical orders

Overall, an effective EMR software solution will consolidate and collect all necessary patient information, so next steps remain clear and day-to-day operations run smoothly.

Documentation and Care Delivery

When it comes to managing your home healthcare patients’ information and medical records, an intuitive and interactive interface is a must. An effective EMR software solution will prioritize user-friendly functionality and design that accommodates your medical staff’s workflow, allowing for easy-access to important information and streamlined communication among team members. For maximum efficiency and accuracy, look for an EMR system with the following attributes for documenting information and delivering patient care:

        • QI rules that ensure industry standards and best practices
        • Home screen that displays necessary tasks, schedules, and messages with clear navigation
        • Critical information that remains in one place – just a single click away
        • Alerts and tracking systems
        • Compatibility with various operating systems and devices (e.g., Windows, Android, iOS/iPad devices)
        • Device-level security for secure, HIPAA-compliant messaging
        • An organized interface that focuses on all patient-related tasks
        • Auto-save and auto-sync capabilities so no documentation is ever lost
        • Ability to access to documentation even when you don’t have an internet connection

The bottom line is your home healthcare agency ought to utilize an EMR software system that acts as a secure, intelligent dashboard for all useful information and messages so your staff can provide personalized, quality care at every visit.

Agency and Back-Office Management

On top of optimized patient care capabilities, EMR software is most efficient when it also integrates financial and administrative tasks. A comprehensive system will incorporate the following features for office operations to improve overall cash flow and reduce administrative overhead:

        • Single-patient records to avoid duplicate data entry and fragmented information
        • Access and alerts for licensing and training requirements
        • Tools for time and labor management
        • Efficient billing and receiving

Be sure to invest in an EMR software that streamlines your home healthcare agency behind-the-scenes for the best in productivity and performance. Your administrative and medical staff will thank you, and patients will reap the undeniable rewards.

Reporting and Analytics

In order for your home healthcare clinic to remain relevant and competitive within your niche, it’ll be crucial for staff, management and executives to retrieve valuable financial stats, patient conversion rates and other useful data that can provide insight into your clinic’s fiscal health and growth. Choosing an EMR software system with a built-in analytics platform will make it that much easier for your home healthcare facility to manage big-picture business decisions. Accessing summaries and detailed reporting in one place will only increase transparency and productivity among your teams while also eliminating the need for printed reports. Consider if your EMR software provider tracks the following key metrics and analytics as part of its full suite of functions:

        • Referrals
        • Revenue
        • Unbilled services
        • Case mix
        • Aged receivables
        • Re-hospitalization rates
        • Trending data
        • Insurance breakouts
        • Visits per day

Resolve issues and predict outcomes specific to your home healthcare agency with custom reporting options. Having instant access to key data and analytics at a glance will contribute to more savvy and informed management.

Financial Management and Billing

With so many nuances and verifications to account for among your patient roster, billing and invoicing ought to remain organized, so your team can manage insurance claims and cash flow effectively. An EMR software solution with financial billing capabilities will save time for your Accounts Receivable department – reducing margin of error and providing the added bonus of automated tracking of each patient’s status. For ultimate, full-suite financial performance, ask about the following key components when looking for a new EMR system:

        • Batch re-verification
        • Split billing
        • Authorization management
        • Expiration date alerts
        • All-inclusive billing
        • Insurance claim processing
        • Remittance
        • Collections
        • Audits
        • E-billing
        • Room and board
        • MSP billing


As of January 1, 2020, a new payment model will be introduced to the home health services sector for Medicare Part A patients. The Patient-Driven Groupings Model (PDGM) implements changes that aim to protect vulnerable patients and offset costs by no longer factoring in the number of therapy visits when determining payment. This major shift in billing is a step away from volume-based care towards value-based home health services. According to a 2015 article in Forbes, the home healthcare sector is projected to undoubtedly grow with 10,000 people per day becoming eligible for Medicare. Your facility will need an EMR system that fulfills PDGM requirements while also remaining flexible to future changes in home health services sector. Learn more about PDGM and how it will affect your business by signing up for our white paper here!

Do you or your home healthcare agency have any additional questions about what to look for in an EMR software solution? Call our team of experts today at 1-800-648-2596 or feel free to email us.

Source: 10,000 People Are Now Enrolling In Medicare – Every Day

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