Casamba and BetterPT Partner to Provide a More Efficient Scheduling Experience for Patients and Physical Therapists
Integrated solution allows clinics to better manage bookings and patients to find ideal providers
Agoura Hills, CA, and New York, NY November 7, 2018 – Casamba, the leading provider of technology solutions for post-acute care, and BetterPT™, the company that is transforming the front door and back office of physical therapy practices across the U.S., today announced a partnership agreement and the launch of an integrated solution that enables easy and efficient real-time scheduling requests from patients directly to PT practices. With the integration of BetterPT’s platform into Casamba’s outpatient therapy EMR, Casamba Clinic, patients looking for a physical therapy clinic or specific clinicians on the BetterPT platform, can now directly request appointments to any outpatient therapy clinic location that interfaces with Casamba Clinic.
BetterPT’s platform provides immediate access to patients searching for physical therapy, supporting the growing trend of patients self-referring to PT, and the providers need to reach more patients. Patients seamlessly connect with providers to make appointment requests based upon insurance requirements, location and availability. The scheduling integration into Casamba Clinic, increases scheduling conversion rates significantly (more than 95%), allows for follow-up visits and provides exciting dynamics for targeting new patients and reactivations. The integration securely provides patient information directly into the EMR, promoting significant back office efficiency.
“Just as in any other consumer-driven service industry, we see an increasing number of patients seeking and directly booking outpatient physical therapy services online and on mobile devices. This trend represents a paradigm shift from the traditional physician referral patterns,” said Billie Nutter, President of Casamba. “Partnering with BetterPT allows our customers to effectively position their business to capitalize on this new trend in patient referrals, particularly as the number of direct access visits continue to increase. Patients are demanding more appointment booking flexibility and Casamba’s scheduling interface with BetterPT makes this possible.”
“As an independently owned outpatient Physical Therapy office, our customer service goal is to meet and exceed expectations. Execution is increasingly difficult with patients’ increasing use of technology and need for immediate gratification,” said Alexandra Malkin, MSPT, PYT, of Therapeutic Inspirations. “The integration of Casamba Clinic with the BetterPT platform has streamlined the electronic on-boarding process of patients and has increased the efficiency of our front office staff. We and our patients are thrilled with this integration.”
“Patient access to care and the ability to self-refer is the future of physical therapy. If we do not pay attention to improving this process using technology and creating awareness about access to care, patients will continue to struggle with their navigation of the healthcare system, hence not get better,” said Greg Peters, CEO of BetterPT. “The industry has now recognized the need for a platform specializing in access to care and promoting operational efficiency for the provider. Casamba has an outstanding reputation among these providers, and we are excited to help them bring a first to market, industry changing experience to an underserviced, massively important sector of healthcare – physical therapy.”
Founded in 1997, Casamba provides EMR solutions in outpatient clinics, contract therapy, skilled nursing facilities, and home health and hospice care settings. Its solutions are designed to maximize both business and clinical success for providers across the entire continuum of post-acute care. Casamba’s acquisitions of TherapySource and HealthWyse have enabled the organization to become one of the largest post-acute care software and services companies in the industry, servicing more than 275,000 providers in more than 10,500 clinics nationwide. Casamba is headquartered in Agoura Hills, CA and has locations in Wilmington, MA, and Birmingham, AL. www.casamba.net
BetterPT™ is a HIPAA compliant, multi-platform technology connecting patients to physical therapy practices. Focused on a market leading patient access experience, interoperability as an extension to EMR’s and back office efficiency, BetterPT supports over 3,000 PT practices across the U.S. offering a variety of solutions that fit the needs of each PT practice. BetterPT is headquartered in New York City.