On February 22, Casamba announced two significant additions to its Customer Community – Ideas and Knowledge. These features are all part of Casamba’s efforts to give its customers the industry-leading tools they need to succeed and thrive.
With Ideas, Casamba Home & Hospice customers can submit suggestions on enhancements they’d like to see to the product. But the process doesn’t end there. Once submitted, other Home & Hospice users vote on which ideas they believe are best. While each idea gets a fair shake, Casamba’s product team will pay particular attention to those receiving the most votes and look for ways to integrate these ideas into the product itself.
“We know that customers are on the front lines, using our products every day. And the feedback that we receive is invaluable in making all Casamba products better,” said Susan Lofton, Casamba’s VP of Product. “With Ideas, we’ve created a more structured, more organized way of securing feedback so we can deliver the best to our customers.”
Ideas went live on Casamba Community on March 1 for all community users. To access Ideas, customers should use their existing user name and password and then log into the site where they will see the new Ideas link at the top of the page. A “How To” link in the welcome message offers instructions on how to navigate through Ideas, and this document provides step-by-step instructions.
In addition to Ideas, Casamba Home & Hospice has also introduced Knowledge to the Community site. This section offers information about particular capabilities of Casamba products including training and release documents that are also on the HealthWyse Information Portal (HIP) organized by category – Clinical, Financial, Labor, Reports and Release. Plus, it has FAQs to quickly get users the answers they need.
To access this part of the Customer Community, simply click on Knowledge and select the desired functional area to explore all the features it has to offer.
If you have any questions, please submit a support case via Community.