Schedule a Demo

Contact Us

At Casamba we believe that creating state-of-the-art solutions requires an interdisciplinary approach.

That is why we have assembled a team of experts with clinical, operations, financial, and technology expertise. Each group has a unique perspective on the needs and challenges faced by our customers. Collectively they ensure that the solutions we provide complement and support our customers' existing clinical and business processes.

Ready to join our team? See below for available positions at Casamba.

Technical Application Support Specialist Job Description

Classification: Exempt
Position Type: Full-Time
Report to: Customer Support Manager
Location: Casamba East, Wilmington, MA
Date: 08/24/2017

The Technical Support Specialist is a Tier 2 Customer Support Representative (CSR). The CSR is responsible for end user support of HealthWyse (Casamba) software applications serving customers in the Home Health, Hospice and Private Duty markets. The CSR provides complex support to clients. The CSR must possess a deep understanding of the Company’s products and services and may provide guidance to less experienced personnel. The CSR performs a variety of complex tasks, working independently as well as jointly with other teams. Ability to demonstrate creativity, exercise discretion and independent judgment is required. A high degree of customer focus, empathy and patience is expected.

Main Duties and Tasks:
• Analyze and resolve complex issues working independently and with other members of the team.
• Attempt to reproduce the issue with a duplication of the customer environment.
• Troubleshooting includes download and installation of drivers and software, collecting logs and other items as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve customer issues.
• Document troubleshooting and problem resolution steps, using Salesforce CRM to track and analyze support trends.
• Experience prioritizing and tracking escalations to other teams using tools like JIRA.
• Provide internal feedback to resolve issues and/or enhance product based on customer input.
• Document support cases and develop internal knowledge base for future reference.
• Provide support for a suite of software applications, including agency back-office and mobile point-of-care.
• Critical thinking and problem solving skills. - Familiar with client and server operating systems, such as Windows, Windows Server, Android, iOS and Mac.
• Strong knowledge of relational databases and ability to run scripts and to perform ad-hoc SQL queries.
• Hands on experience troubleshooting performance related issues in complex, distributed environments (application, database, network).
• Meet or exceed customer support metrics related to case resolution, productivity and customer satisfaction
• Deliver an excellent customer experience
• Contribute to driving customer ROI as well as positive Net Promoter (NPS) and Customer Lifetime Value (CLV) scores.
• Ensure high customer retention and low churn rates
• Other duties as assigned.

Requirements:
• 3-5 years of customer-facing experience in a technical support role.
• Experience with clinical, home health or hospice enterprise software is a plus.
• Exceptional written and verbal communications skills.
• Experience with communicating technical concepts to non-technical audiences.
• Strong attention to detail, time management and organizational skills.
• Self-motivated with a sense of urgency and a passion to serve customer needs.
• Ability to multi-task and prioritize in a fast-paced environment.

Work Environment
• This job operates in a professional office environment.
• This role routinely uses standard office equipment.

Physical Demands
• Regularly required to talk or hear.
• Required to stand and sit; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel
• Little or no travel is required.

AAP/EEO Statement
Casamba, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Clinical Application Support Specialist Job Description

Classification: Exempt
Position Type: Full-Time
Report to: Customer Support Manager
Location: Casamba East, Wilmington, MA

The Clinical Application Support Specialist (Clinical CSR-2) is responsible for end user support of HealthWyse (Casamba) software applications serving customers in the Home Health, Hospice and Private Duty markets. The Clinical CSR-2 provides complex support to clients, must possess a deep understanding of the Company’s products and services and may provide guidance to less experienced personnel. The Clinical CSR-2 will have knowledge of concepts, practices and procedures within the Home Health or Hospice Industries. In addition, the Clinical CSR-2 performs a variety of complex tasks, working independently as well as jointly with other teams. Ability to demonstrate creativity, exercise discretion and independent judgment is required. A high degree of customer focus, empathy and patience is expected.

Main Duties and Tasks:
• Analyzes and resolves complex issues working independently and with other members of the team.
• Finds creative solutions to unique problems.
• Documents troubleshooting and problem resolution steps, using web-based Customer Relationship Management system (Salesforce) to track and analyze support trends.
• Provides internal feedback to resolve issues and/or enhance product based on customer input.
• Documents support cases and develop internal knowledge base for future reference.
• Provides support for a suite of clinical software applications, including agency back-office and mobile point-of-care.
• Meets or exceeds customer support metrics related to case resolution, productivity and customer satisfaction
• Delivers an excellent customer experience
• Contributes to driving customer ROI as well as positive Net Promoter (NPS) and Customer Lifetime Value (CLV) scores.
• Ensures high customer retention and low churn rates
• Other duties as assigned.

Requirements:
• 3-5 years of customer-facing experience in the software field or related area.
• Experience with clinical, home health or hospice enterprise software is preferred.
• Exceptional written and verbal communications skills.
• Experience with communicating technical concepts to non-technical audiences.
• Strong attention to detail, time management and organizational skills.
• Self-motivated with a sense of urgency and a passion to serve customer needs.
• Ability to multi-task and prioritize in a fast-paced environment.

Work Environment
• This job operates in a professional office environment.
• This role routinely uses standard office equipment.

Physical Demands
• Regularly required to talk or hear.
• Required to stand and sit; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel
• Little or no travel is required.

AAP/EEO Statement
Casamba, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Project Manager

Classification: Exempt
Position Type: Full-Time
Report to: VP of Operations
Location: Hoover, AL
Date: 06/30/2017

The Project Manager manages multiple projects simultaneously within the constraints of scope, quality, time, and cost, using established guidelines and approved methodologies to deliver specific requirements and meet customer satisfaction.

Main Duties and Tasks:
• Assemble, within the support of Project Sponsor(s), directors and managers, all necessary resources and services needed to perform all project activities.
• Lead/facilitate the project team through the project chartering and planning processes building commitment to the charter and plan.
• Work closely with activity managers to plan, schedule and coordinate project tasks.
• Monitor and manage efforts of project team, including both internal and external resources (vendors/consultants) to complete assigned project tasks.
• Conduct scheduled, periodic meetings with the Project Team and Project Sponsors.
• Identify and diagnose problems and take corrective action as required and manage deviations from plan; conflict/crises.
• Create an environment where team members of varying skill levels work together effectively.
• Mentor Project Team Members on their roles and use of approved project methodology and best practices.

Requirements:
• Bachelor's degree in Business, Information Technology or a related field, preferred
• 5+ years of experience serving as a Project Manager on complex IT/Infrastructure projects
• PMP certification required
• Experience working in an Agile environment
• Knowledge of SDLC processes and methodologies
• A passion for technology and making big impacts

Work Environment
• This job operates in a professional office environment.
• This role routinely uses standard office equipment.

Physical Demands
• Regularly required to talk or hear.
• Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel
• Primarily local during the business day
• Some projects may require more out-of-the-area and overnight travel.

AAP/EEO Statement
Casamba, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

To apply, please send your resume to HR@casamba.net

Job Opportunities


Interested in joining our team of hardworking professionals?

Email Us: hr@casamba.net