Schedule a Demo

Contact Us

At Casamba we believe that creating state-of-the-art solutions requires an interdisciplinary approach.

That is why we have assembled a team of experts with clinical, operations, financial, and technology expertise. Each group has a unique perspective on the needs and challenges faced by our customers. Collectively they ensure that the solutions we provide complement and support our customers' existing clinical and business processes.

Ready to join our team? See below for available positions at Casamba.

CUSTOMER CARE SPECIALIST

The Customer Care Specialist is responsible for end user support of HealthWyse software applications serving customers in the Home Health, Hospice and Private Duty markets. The CCS provides complex support to clients which is provided remotely, primarily from the Company’s offices. The CCS must possess a deep understanding of the Company’s products and services and may provide guidance to less experienced personnel. The CCS will have knowledge of concepts, practices and procedures within a particular field. They must be familiar with a variety of a field’s concepts, practices and procedures relying on experience and judgment to plan and accomplish goals. The CCS performs a variety of complex tasks, working independently as well as jointly with experts. A high degree of creativity and judgment is required. A high degree of customer focus, positive and supportive attitude and calm, disarming, patient style is expected.

REQUIREMENTS:

• 5-7 years of customer-facing experience in the software field or related area.
• Experience with clinical environments and/or enterprise software in healthcare applications a plus.
• Exceptional written and verbal communications skills with both technical and non-technical audiences.
• Strong attention to detail and follow-through skills.
• Self-motivated with a sense of urgency and a passion to serve customer needs.
• Must have demonstrated success multi-tasking and prioritizing based on business demands in a fast-paced environment.

RESPONSIBILITIES:

• Analyze and resolve complex issues working independently and with other members of the team.
• Find creative solutions to unique problems.
• Document troubleshooting and problem resolution steps as necessary, including using web based tools to track and report support trends.
• Provide internal feedback to resolve issues and/or enhance product based on customer input.
• Document support cases and develop internal knowledge base for future reference.
• Analyze and report customer use and support trends using web based tools.
• Provide application support in one of the following specific areas:
Clinical Applications Specialist: Provide customer support for HealthWyse Clinical Applications, including mobile point-of-care and agency management applications.
Financial Applications Specialist: Provide customer support for HealthWyse Financial Applications, including insurance claims processing, invoicing, billing, cash remittance and collections.
Technical Applications Specialist: Provide direct technical support for all HealthWyse solutions. Requires strong knowledge of relational databases and ability to perform ad-hoc SQL queries, working knowledge of web development languages (Apache Tomcat / JSP / HTML / XML / JavaScript / HTTP) and hands on experience troubleshooting performance related issues in complex, distributed environments (application, database, network)
• Other duties as assigned

PRIMARY OBJECTIVES:

• Individual and group customer service scores for high responsiveness, productivity and customer satisfaction.
• Development of problem resolution techniques that enhance the Company’s knowledgebase.
• Meet other metrics such as Resolution Efficiency, Case Management, Documentation and Customer Satisfaction.

OTHER:
This position will be based in the Company’s Wilmington, MA headquarters. Little or no travel is required. May involve occasional overtime and/or participation in the Company’s “on-call” program for after-hours support.

Senior Software Engineer (UI Design/Engineer)

This role is responsible for the front end development of both HealthWyse Mobile and back office web applications. You will take the lead to produce a clean, intuitive design that will be used across our suite of applications. Requires a bachelor's degree in engineering or graphic design and a minimum of 5 years of experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Responsibilities:
• Produce software features as part of a strong team according to Design and User Stories/Specifications.
• Development of new programs, analyzing current programs and processes, and making recommendations which yield an intuitive user interface.
• Enhance and maintain existing software systems.
• Use Adobe Creative Suite programs to mockup UI elements / screens.
• Design and produce new front end elements.
• Conduct usability testing to identify and fix UI issues.
• Ability to translate complex problems to detailed tasks.
• Resolve bugs identified through internal testing and customer feedback using issue management software and processes.

Requirements:
• A Bachelor’s or Master’s degree in Computer Science or related field.
• At least 5 years of experience developing large-scale enterprise systems.
• Ability to develop in front-end web development languages, HTML5, JavaScript, CSS, JQuery, Bootstrap, JSON, SQLite.
• Experience with Java, .NET, Spring, Hibernate is a plus.
• Should have the ability to work and consult collaboratively with team members, management and end customers as well as individually.

Skills:
HTML5, CSS, Angular JS, JQuery UI, JSON, Java, .NET

Other:
This position will be based in Wilmington, MA.

Software Engineer (JAVA)

This role is responsible for the design, development, implementation, and analysis of technical products and systems. Recommends alterations to development and design to improve quality of products and/or procedures. Requires a bachelor's degree in engineering and 4-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

Responsibilities:
• Produce software features as part of a strong team according to Design and User Stories/Specifications.
• Development of new programs, analyzing current programs and processes, and making recommendations which yield a high-quality, scalable application.
• Enhance and maintain existing software systems.
• Ability to translate complex problems to detailed tasks.
• Implement planned software design using Java technologies.
• Resolve bugs identified through internal testing and customer feedback using issue management software and processes.

Requirements:
• A Bachelor’s degree in Computer Science, Computer Engineering, or related field.
• At least 4 years of experience developing large-scale enterprise systems.
• Should have excellent team working skills.
• Strong knowledge of various software programming languages and ability to learn new technologies.
• Ability to develop software in Java, JavaScript, Windows.NET/C# or other selected languages.
• Excellent knowledge or relational databases (SQL, Hibernate)

Skills:
Java, JavaScript, Angular, HTML5, CSS, c#.NET, Tomcat, Spring/Hibernate, SQL

Other:
This position will be based in Wilmington, MA.

Job Opportunities


Interested in joining our team of hardworking professionals?