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At Casamba, LLC we believe that creating state-of-the-art solutions requires an interdisciplinary approach. That is why we have assembled a team of experts with clinical, operations, financial, and technology expertise. Each group has a unique perspective on the needs and challenges faced by our customers. Collectively they ensure that the solutions we provide complement and support our customers' existing clinical and business processes.

Our mission is to maximize the business & clinical potential of post-acute & therapy providers across the continuum of care through innovative software solutions, analytics and world class service.

Casamba, LLC is an Equal Employment Opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected category. Casamba provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

Ready to join our team? Email hr@casamba.net to apply!

Sybase/SQL Server Database Administrator Job Description

Classification: Exempt
Position Type: Full-Time
Report to: VP, IT Operations
Location: Casamba East, Wilmington, MA

The Database Administrator will be responsible to provide database administration support that includes production support, database deployment, upgrade, performance tuning and disaster recovery support for enterprise servers.

Main Duties and Tasks:
• Establishes the needs of users and monitor user access and security.
• Installs and tests new versions of the DBMS.
• Maintains data standards, including HIPPA compliance.
• Composes database documentation, including data standards, procedures and definitions for the data dictionary.
• Controls access permissions and privileges.
• Develops, manages and tests back-up and recovery plans.
• Ensures that storage and archiving procedures are functioning correctly.
• Capacity planning.
• Works closely with IT project managers, database programmers.
• Communicates regularly with technical, applications and operational staff to ensure database integrity and security.

Requirements:
• Bachelor’s degree in Computer Information systems or and IT related field.
• Microsoft and Sybase certifications a plus.
• Sybase dba:
• Sybase dba with at least 5 years’ experience working with Sybase version 12 and up.
• Should have strong understanding of performance analysis, performance tuning and database design.
• Should be proficient tuning CPU, memory, and I/O to optimize system performance.
• Should have knowledge of database installation and systems design.
• Should have knowledge of replication.
• Exposure with deploying and maintaining stored procedures in a distributed database architecture.
• Experience converting Sybase to MS SQL server.
• Experience with Adaptive Server Anywhere is a plus.
• SQL Server dba:
• SQL server dba with at least 5 years’ experience working with SQL server version 2008 and newer.
• Should have working knowledge of SQL server security. (Groups, Roles, Privileges, etc…)
• Should have understanding of SQL server backup, log-shipping and “Always On” high availability configuration.
• Should have a strong understanding of performance tuning and analysis.
• Should have understanding of database design, documentation and coding practices.
• Knowledge of Quest Foglight a plus.
• Powershell a plus.

Work Environment
• This job operates in a professional office environment.
• This role routinely uses standard office equipment.

Physical Demands
• Regularly required to talk or hear.
• Required to stand and sit; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel
• Requires travel to all Casamba locations.

Objective C iOS Mobile Developer Job Description

Classification: Contract to Hire
Position Type: Full-Time
Report to: VP
Location: Casamba West – Agoura Hills, CA

The iOS Developer will be responsible for designing and building advanced mobile application for the iOS platform using Objective C.

Main Duties and Tasks:
• Write code for iOS applications, using languages such as: Objective C, HTML, JavaScript, XML, etc.
• Develop and test.
• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements
• BS/MS degree in Computer Science, Engineering or a related subject
• Proven working experience in software development
• Working experience in iOS development.
• A deep familiarity with Objective-C and Cocoa Touch
• Experience working with iOS frameworks.
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.

Work Environment
• This job operates in a professional office environment.
• This role routinely uses standard office equipment.

Physical Demands
• Regularly required to talk or hear.
• Required to sit; use hands to finger, handle or feel; and reach with hands and arms.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel
• Requires minimal travel.

Technical Application Support Specialist Job Description

Classification: Exempt
Position Type: Full-Time
Report to: Customer Support Manager
Location: Casamba East, Wilmington, MA
Date: 08/24/2017

The Technical Support Specialist is a Tier 2 Customer Support Representative (CSR). The CSR is responsible for end user support of HealthWyse (Casamba) software applications serving customers in the Home Health, Hospice and Private Duty markets. The CSR provides complex support to clients. The CSR must possess a deep understanding of the Company’s products and services and may provide guidance to less experienced personnel. The CSR performs a variety of complex tasks, working independently as well as jointly with other teams. Ability to demonstrate creativity, exercise discretion and independent judgment is required. A high degree of customer focus, empathy and patience is expected.

Main Duties and Tasks:
• Analyze and resolve complex issues working independently and with other members of the team.
• Attempt to reproduce the issue with a duplication of the customer environment.
• Troubleshooting includes download and installation of drivers and software, collecting logs and other items as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve customer issues.
• Document troubleshooting and problem resolution steps, using Salesforce CRM to track and analyze support trends.
• Experience prioritizing and tracking escalations to other teams using tools like JIRA.
• Provide internal feedback to resolve issues and/or enhance product based on customer input.
• Document support cases and develop internal knowledge base for future reference.
• Provide support for a suite of software applications, including agency back-office and mobile point-of-care.
• Critical thinking and problem solving skills. - Familiar with client and server operating systems, such as Windows, Windows Server, Android, iOS and Mac.
• Strong knowledge of relational databases and ability to run scripts and to perform ad-hoc SQL queries.
• Hands on experience troubleshooting performance related issues in complex, distributed environments (application, database, network).
• Meet or exceed customer support metrics related to case resolution, productivity and customer satisfaction
• Deliver an excellent customer experience
• Contribute to driving customer ROI as well as positive Net Promoter (NPS) and Customer Lifetime Value (CLV) scores.
• Ensure high customer retention and low churn rates
• Other duties as assigned.

Requirements:
• 3-5 years of customer-facing experience in a technical support role.
• Experience with clinical, home health or hospice enterprise software is a plus.
• Exceptional written and verbal communications skills.
• Experience with communicating technical concepts to non-technical audiences.
• Strong attention to detail, time management and organizational skills.
• Self-motivated with a sense of urgency and a passion to serve customer needs.
• Ability to multi-task and prioritize in a fast-paced environment.

Work Environment
• This job operates in a professional office environment.
• This role routinely uses standard office equipment.

Physical Demands
• Regularly required to talk or hear.
• Required to stand and sit; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel
• Little or no travel is required.

AAP/EEO Statement
Casamba, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Casamba Benefits Highlights

Casamba offers all full-time employees a competitive benefits package including:

Medical Insurance – Company pays portion of premium cost (4 Plans)
Dental Insurance – Company pays portion of premium cost (2 Plans)
Vision Insurance – Company pays portion of premium cost
Health Care and Dependent Care Flexible Spending Accounts (FSA)
Health Spending Account (HSA) – Company contributes $500 for employee only and $1,000 for employee plus
Life and AD&D Insurance – Company paid 1x Earnings to $100,000 max
Voluntary Life and AD&D Insurance – Purchase for employee/dependents
Short-Term Disability Insurance – Company paid
Long-Term Disability Insurance – Company paid
401(k) Plan - Company Match of 25% up to 6% each payroll
Paid Vacation, Sick Days and Holidays
Corporate Perks Employee Discount Program
GlobalFit 360 Network for Health & Wellness Discounts
Employee Referral Program
Employee Assistance Program (EAP)
Employee Recognition Programs – Top Gear Award and others
BenAssist - Company provided service to support employees with:

If you have any questions regarding employment at Casamba, please email our Human Resources department at HR@casamba.net